ResLobby
Your hotel's 24/7, tireless reception assistant.
ResLobby instantly answers every question your guests ask from your social media (Instagram, WhatsApp, Telegram and more) and your website — it learns what it doesn't know and never forgets.
It never guesses when unsure. With Smart Handoff, it instantly forwards the question to you.
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The Hidden Cost of Hospitality
Guest communication never sleeps, what about you?
Unanswered Night Messages
Nighttime reservation and info requests go unanswered until morning. Opportunities are missed.
Impatient Customers
When customers cannot get a quick answer, they turn to another hotel within seconds instead of waiting.
Constant Tracking Burden
Tracking and answering questions from social media is a continuous and exhausting burden on the hotel owner.
How It Works?
Fully autonomous reception in four simple steps
Question Arrives
A guest asks you a question from social media (Instagram, WhatsApp, Telegram, etc.) or your website.
AI Answers
ResLobby understands in seconds and answers just like a professional receptionist.
Asks You If Unknown
If it's a very specific topic that has never been taught before, it instantly consults you via Telegram.
Learns and Applies
You give a short answer via Telegram. ResLobby learns this, forwards it to the customer, and never asks you the same question again.
Highlight Features
Why should you choose ResLobby?
Smart Callback
It doesn't just answer; it continuously develops its own knowledge base by asking you about things it doesn't know.
24/7 Uninterrupted
On holidays, at 3 AM, on a Sunday morning... Whenever your guests ask, an instant, accurate answer.
Social Media + Web
It works seamlessly both in the live chat box on your hotel's website and on social media channels (Instagram, WhatsApp, Telegram and more).
Natural Language & Hotel Tone
It doesn't use rigid, artificial language. It communicates in a natural language suitable for your hotel's style (sincere, formal).
Quick Setup
No integrations that take months. It is ready to use instantly as soon as your hotel's information is entered into the system.
"We developed ResLobby from scratch with our team. Our goal is simple: small and boutique hotels should be able to provide a professional, never-sleeping customer service just like large chains. It is currently actively working in a real bungalow hotel and is being improved every day."
Pricing
Contact us for the most suitable offer for you and your hotel.
Get StartedFrequently Asked Questions
Answers to your questions
How long does setup take?
You fill out the form describing your hotel, which takes about 15 minutes. Our team completes the technical setup, and your hotel usually becomes active within 30 minutes - 1 hour.
Which platforms does it work on?
It works on Instagram, WhatsApp, Telegram and many other social media channels as well as via your website.
Is my data safe?
Yes, the data you upload to our system is stored securely, is not used in AI training, and is strictly not shared with third parties.
Do I need to provide my social media account password?
No. We never ask for your account password. The connection is established through Meta's official authorization system; you only approve the necessary permissions, and the control of your account remains entirely with you.
Can I cancel anytime?
Absolutely yes. There are no long-term, binding commitments; you can cancel the service any month you want.
What if it gives wrong information?
The AI customer assistant never guesses when it does not know something. Whenever it is unsure, "Smart Handoff" kicks in and the question is sent to you instantly via Telegram. You answer, the system learns, and it handles the same question itself next time. So your guest never receives made-up information.
Ready to automate your hotel?
You fill out the form, our team completes the technical setup.