Privacy Policy

Last updated: July 12, 2026

This Privacy Policy explains how ResLobby ("we", "us", "our") collects, uses, and protects information when you use our service at www.reslobby.com (the "Service"). ResLobby provides an AI-powered customer communication assistant for hotels and accommodation businesses.

By using the Service, you agree to the practices described in this policy.

1. Information We Collect

Account information. When you create an account, we collect your email address and a securely hashed password. If you sign in with Google, we receive your email address and name from Google. We never receive or store your Google password.

Property information. When you set up your assistant, you provide information about your accommodation business, such as the property name, contact phone number, owner details, welcome messages, and the knowledge base content you enter for your assistant to use.

Guest messages. To provide the Service, guest messages sent to your connected channels are processed so the assistant can generate replies. These messages are handled solely to operate the Service.

Demo requests. If you submit a demo request form, we collect the name, phone number, email, and any message you provide.

Technical data. We may collect basic technical information such as log data necessary to operate and secure the Service.

2. How We Use Information

We use the information we collect to:

We do not use your data to train AI models. Your property information and guest messages are used only to operate the Service for you.

3. How We Share Information

We do not sell your personal information, and we do not share it with third parties for their own marketing.

We use trusted third-party service providers to operate the Service. These providers process data only as needed to provide their functions to us:

We may disclose information if required by law or to protect the rights, safety, and security of our users and the Service.

4. Social Media Account Connections

When you connect a social media channel, the connection is established through the platform's official authorization system. We never ask for your social media account password. You grant only the permissions required, and you remain in control of your account.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us at info@reslobby.com. We may retain certain information as required by law or for legitimate business purposes.

6. Data Security

We take reasonable measures to protect your information, including hashing passwords and using encrypted connections. No method of transmission or storage is completely secure, but we work to protect your data against unauthorized access, alteration, and disclosure.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information, and to object to or restrict certain processing. To exercise these rights, contact us at info@reslobby.com.

8. International Users

The Service may be operated from and process data in different countries. By using the Service, you understand that your information may be processed in locations that may have different data protection rules than your own.

9. Children's Privacy

The Service is intended for businesses and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of the Service after changes means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: info@reslobby.com

Website: www.reslobby.com