Terms of Service

Last updated: July 12, 2026

These Terms of Service ("Terms") govern your access to and use of ResLobby (the "Service") at www.reslobby.com. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

ResLobby provides an AI-powered customer communication assistant for hotels and accommodation businesses.

1. Eligibility

You must be at least 18 years old and able to enter into a binding agreement to use the Service. The Service is intended for businesses and their authorized representatives.

2. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information and to keep it up to date. Notify us promptly at info@reslobby.com if you suspect unauthorized use of your account.

3. Acceptable Use

You agree not to:

4. The Assistant and Guest Communication

The Service uses artificial intelligence to help answer guest questions based on the information you provide. You are responsible for the accuracy of the knowledge base and information you enter.

The assistant is designed not to fabricate answers; when it does not have the information needed, it is designed to ask you rather than guess. However, AI systems can make mistakes. You are responsible for reviewing and, where appropriate, correcting the information provided to guests. The assistant does not confirm reservations or guarantee availability on your behalf.

5. Your Content

You retain ownership of the information and content you provide to the Service ("Your Content"). You grant us a limited license to use Your Content solely to operate and provide the Service to you. You are responsible for ensuring you have the rights necessary to provide Your Content.

6. Third-Party Services

The Service integrates with third-party services (such as messaging platforms and AI providers). Your use of those services may be subject to their own terms. We are not responsible for third-party services.

7. Service Availability and Changes

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue features of the Service at any time. We will make reasonable efforts to communicate significant changes.

8. Cancellation

You may stop using the Service and request account deletion at any time by contacting info@reslobby.com. There are no long-term binding commitments unless separately agreed in writing.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that AI-generated responses will always be accurate.

10. Limitation of Liability

To the maximum extent permitted by law, ResLobby shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business, arising out of or related to your use of the Service.

11. Indemnification

You agree to indemnify and hold harmless ResLobby from any claims, damages, or expenses arising from your use of the Service, Your Content, or your violation of these Terms.

12. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of the Service after changes means you accept the updated Terms.

13. Contact Us

If you have questions about these Terms, contact us at:

Email: info@reslobby.com

Website: www.reslobby.com